TG IT Services

Never let a computer know you’re in a hurry.

Mr Steven Groutage
Associate Principal: Estate and IT 


TG IT Services is a branch of the Tudor Grange Academies Trust and provides IT Services for all TG Academies as well as offering services to other schools and the commercial market.

As most school leaders know, the market for educational technology is saturated and the sheer volume of products and services available from local authorities and IT companies can be bewildering. With the help of our technical partner CSE Education Systems and a select group of other commercial partners we design user friendly IT solutions and create inspirational teaching environments that effortlessly integrate the latest technologies.

We are educators first and foremost and it is this emphasis on improving teaching & learning that sets us aside from typical IT providers. We understand what it takes to deliver outstanding lessons, we should do, we have helped our own Academies deliver outstanding progress.

Our aim is simple, to help schools provide the environment for outstanding teaching & learning.

Working with a select group of commercial partners we are able to negotiate the best prices for our clients and access the best specialists in a range of fields.  We not only provide technical solutions but ensure teachers are confident in integrating technology into their practice. Our solutions are as much about pedagogy as they are about efficiency and cost saving.

Fundamental to our work is the core belief that learning environments should be motivating places to teach and inspiring places to learn.

  • Cyberbullying

    Cyberbullying (along with all forms of bullying) will not be tolerated at any TG Academy.

    There are clear procedures in place to support anyone affected by Cyberbullying.

    This film, produced by Childnet for the DCSF highlights the different ways that Cyberbullying can happen and the consequences for the target. For character interviews and to find out more ways to prevent and respond to cyberbullying, go to the Digizen website.

    If you are a victim of Cyberbullying you must:

    • Keep a record of the bullying as evidence.
    • Report it to the Academy where it will be recorded and investigated.
    • The Academy will take steps to identify the bully, where appropriate, such as examining system logs, identifying and interviewing possible witnesses, and contacting service providers and the police, if necessary.

    Sanctions for those involved in Cyberbullying may include:

    • The bully will be asked to remove any material deemed to be inappropriate or offensive.
    • A service provider may be contacted to remove content.
    • Internet access / email may be suspended at the Academy for the user for a period of time.
    • Parent/carers may be informed.
    • The Police will be contacted if a criminal offence is suspected.
  • Email

    All students and staff have an official TG Office 365 account, which can be accessed from the following address:

    https://login.microsoftonline.com

    TG Email accounts have the following domains:

    Tudor Grange Academies Trust @tgacademy.org.uk
    Tudor Grange Academy Solihull @solihull.tgacademy.org.uk
    Tudor Grange Academy Worcester @worcs.tgacademy.org.uk
    Tudor Grange Primary Academy St James @stjames.tgacademy.org.uk
    Tudor Grange Primary Academy Haselor @haselor.tgacademy.org.uk
    Tudor Grange Academy Redditch @redditch.tgacademy.org.uk

    Students may only use the official TG Email account whilst onsite.

    Students must immediately tell a teacher if they receive an offensive email.

    Students must not reveal personal details of themselves or others in email communication, or arrange to meet anyone without specific permission from an adult.

    • Access in school to external personal email accounts is blocked.
    • Excessive social email use can interfere with learning and will be restricted.
    • Offensive emails must be reported immediately and may result in individual accounts being blocked.
    • Email sent to external organisations should be written carefully and authorised before sending, in the same way as a letter written on school headed paper.
    • The forwarding of chain messages is not permitted.
    • Staff should only use the official TG Email account to communicate with students as approved by the Senior Leadership Team.
    • Staff should not use personal email accounts during school hours or for professional purposes.
  • Information Systems

    How are information systems and security maintained?

    The security of TG Academies Trust information systems and users is reviewed regularly.

    Virus protection is provided by Sophos and updated regularly.

    • Personal data sent over the Internet or taken off site will be encrypted.
    • Unapproved software is not allowed in students’ work areas or attached to email.
    • Files held on the Academies network is regularly checked.
    • TG IT Services review system capacity regularly.
  • Internet

    Why is Internet use important?

    Internet use is part of the statutory curriculum and a necessary tool for learning.

    The Internet is a part of everyday life for education, business and social interaction. The Academy has a duty to provide students with quality Internet access as part of their learning experience.

    Students use the Internet widely outside school and need to learn how to evaluate Internet information and to take care of their own safety and security.

    The purpose of Internet use in the Academy is to raise educational standards, to promote student achievement, to support the professional work of staff and to enhance the Academies management functions.

    Internet access is an entitlement for students who show a responsible and mature approach to its use.

    How does Internet use benefit education?

    Benefits of using the Internet in education include:

    • Access to worldwide educational resources including museums and art galleries;
    • Educational and cultural exchanges between students worldwide;
    • Vocational, social and leisure use in libraries, clubs and at home;
    • Access to experts in many fields for students and staff;
    • Professional development for staff through access to national developments, educational materials and effective curriculum practice;
    • Collaboration across networks of schools, support services and professional associations;
    • Improved access to technical support including remote management of networks and automatic system updates;
    • Exchange of curriculum and administration data with TGAW and examination bodies and the Department of Education;
    • Access to learning wherever and whenever convenient.

    How can Internet use enhance learning?

    The Academies Internet access is designed to enhance and extend education.

    Students will be taught what Internet use is acceptable and what is not and given clear objectives for Internet use.

    The Academy will ensure that the copying and subsequent use of Internet derived materials by staff and students complies with copyright law.

    • Access levels will be reviewed to reflect the curriculum requirements and age of students.
    • Staff should guide students to online activities that will support the learning outcomes planned for the students’ age and maturity.
    • Students will be educated in the effective use of the Internet in research, including the skills of knowledge location, retrieval and evaluation.
    • Students will be taught to acknowledge the source of information used and to respect copyright when using Internet material in their own work.

    How will students learn how to evaluate Internet content?

    Students will be taught to be critically aware of the materials they read and shown how to validate information before accepting its accuracy.

    • The evaluation of online materials is a part of teaching/learning in every subject.
    • Students will be taught that the Internet is a changing place and what may exist today may not be there in the future.
  • Mobile Devices

    Personal mobile phones and other personal mobile devices are banned at all times in the Academy. Any student found in  possession of an unauthorised mobile device may have it confiscated by a member of staff.

    TG Academies do have a number of laptops and tablets available for student use onsite.

    The sending of abusive or inappropriate text, picture or video messages is forbidden.

    Only Sixth Form students are permitted to use personal mobile devices onsite.

  • Parents Zone

    TG IT Services works with PitDa (Parenting in the Digital Age) and the Parent Zone to provide all parents of TG Academy students with the most up to date online safety advice.

    Parenting in the Digital Age doesn’t need to be overwhelming. In fact, it isn’t so different to parenting in the offline world. Especially if you use the WWW approach and make sure you know:

    WHO your child is talking to online,
    WHAT they’re doing online, and
    WHERE they’re going online

     

    The Parent Zone – http://www.theparentzone.co.uk/

    To access an online copy of the excellent Vodafone Digital Parenting magazine, please click the links below:

    Video resources for parents – https://www.youtube.com/user/theparentszone

    Know It All – Parents Presentation – http://www.childnet.com/resources/know-it-all-for-parents/kiafp-cd

     

    Useful downloads:

    Parent Handout

    Top Tips for foster carers

    PitDA Create your own family IT policy

    Five top tips for a Digital family Christmas

    Getting to grips with tech

    Selfies – five conversation starters

    Online Gambling Advice

    PitDa Factsheet- 5 tips for multiplayer games

    DP article Age Ratings Guide

  • Publishing

    How will published content be managed?

    The contact details on all TG Academies Trust websites should be the school address, email and telephone number. Staff or students’ personal information must not be published.

    • Email addresses should be published carefully, to avoid being harvested for spam
    • The Principal will take overall editorial responsibility and ensure that content is accurate and appropriate.
    • The websites should comply with the Academies guidelines for publications including respect for intellectual property rights and copyright.

     

    Can student’s images or work be published?

    Images that include students will be selected carefully and will not provide material that could be reused.

    Students’ full names will not be used anywhere on the website, particularly in association with photographs.

    Written permission from parents or carers will be obtained before images of students are electronically published.

    Student work will generally be restricted to the Virtual Learning Environment  – TGi-Space, which will only be accessed by staff and students of the school. Exceptional work may be displayed on the public website. Again, images of the student concerned would need permission from the parents.

  • Social Media

    TG IT Services control access to social media and social networking sites at all our academies. We do understand the need for a social network as school is a place of social learning, however all external social media sites such as Facebook, Twitter, Bebo are blocked for students in our Academies.

    Our own learning platform and ePortfolio allow for students to communicate and collaborate but access to this is restricted and the site is heavily moderated.

    Students are advised never to give out personal details of any kind which may identify them and / or their location.
    Examples would include:

    • real name,
    • address,
    • mobile or landline phone numbers,
    • school attended,
    • IM and email addresses,
    • full names of friends/family,
    • specific interests and clubs etc.

     

    Students are advised not to place personal photos on any social network space. They should consider how public the information is and consider using private areas. Advice should be given regarding background detail in a photograph which could identify the student or his/her location.

    If personal publishing is to be used with students then it must use age appropriate sites suitable for educational purposes. Personal information must not be published and the site should be moderated by school staff.

    Students are advised on security and encouraged to set passwords, deny access to unknown individuals and instructed how to block unwanted communications. Students are also encouraged to invite known friends only and deny access to others by making profiles private.

    Students are advised not to publish specific and detailed private thoughts, especially those that may be considered threatening, hurtful or defamatory.

     

    TG Official Blogs, Wikis and Social Media Sites

    TG Academies do have official blogs, wikis and social media sites which are managed by Senior Leaders at our sites.

    Staff official blogs or wikis should be password protected and run from the school website with approval from TG IT Services.

    Staff should be advised not to run social network spaces for student use on a personal basis.

     

    Twitter

    TG Academies do have official Twitter accounts which are controlled by managers at our Academies but we have very strict rules regarding their use.

    The sole purpose of the official twitter accounts is for Academies and Departments to provide information, it is strictly prohibited for staff to use it as a tool to communicate.

    Student Regulations

    • Access to the official twitter website is blocked onsite at our Academies.
    • Twitter feeds can be followed via the Twitter Feed on our official websites, digital signage and learning platform.
    • Students are prohibited from using twitter on mobile twitter devices and the application is blocked onsite via our web filter.
    • Students are advised not follow twitter accounts of unknown origin.

     

    Staff Regulations

    • Staff are not permitted to use personal twitter accounts for Academy business.
    • Requests for official twitter accounts must be made through TG IT Services.
    • Official Department accounts are monitored by TG IT Services.
    • Staff are not permitted to add students as friends.
    • All tweets must be made in the knowledge that they represent Tudor Grange Acadmies Trust and therefore must follow Trust policies.
  • Useful Contacts

     

    Beat Bullying – www.beatbullying.org

    CEOP (Child Exploitation and Online Protection Centre): www.ceop.police.uk

    Childline: www.childline.org.uk

    Childnet: www.childnet.com

    Get Safe Online – www.getsafeonline.org

    Digizen: www.digizen.org

    Internet Watch Foundation: www.iwf.org.uk

    Kidsmart: www.kidsmart.org.uk

    Out of your hands: www.outofyourhands.com

    Parent Zone: http://www.theparentzone.co.uk/

    Parenting in the Digital Age: http://www.pitda.co.uk/

    Teach Today: http://en.teachtoday.eu

    Think U Know website: www.thinkuknow.co.uk

    Virtual Global Taskforce — Report Abuse: www.virtualglobaltaskforce.com

  • Web Filtering

    How will web filtering be managed?

    TG Academies Trust works with outside agencies to ensure that systems to protect students are reviewed and improved.

    If staff or students discover unsuitable sites, the URL must be reported to the TG IT services – itservices@tgacademy.org.uk

    The Academies broadband access will include filtering appropriate to the age and maturity of students.

    • TG IT Servives will ensure that regular checks are made to ensure that the filtering methods selected are appropriate, effective and reasonable.
    • Any material that the Academy believes is illegal must be reported to appropriate agencies such as IWF or CEOP.
    • The Academies access strategy is designed by educators to suit the age and curriculum requirements of the students, with advice from TG IT Services.

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